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Auto-Enrollment: Once you register, you will be automatically enrolled for each session, with fees processed five days before the first day of each session. For any changes, you must email us no later than five days prior to the start of the new session. To opt out, you must email us at least five days before the first day of the session.
Refund Policy – To request a refund for classes, you must submit your request no later than three (3) business days before the program’s first class. Mid-session cancellations will not receive refunds unless the request is accompanied by proper documentation (e.g., doctor’s note). No other refunds are offered.
Medical Refunds – If you need a medical refund, a complete reimbursement can be granted before the course/program begins with a valid doctor’s note. For all medical refund claims, an official doctor’s note is required. If a medical refund request is made during the program, a proportional refund will be considered upon submission of relevant medical documentation.
Make-up Sessions – Makeup classes are available only within the same session. To be eligible for makeup scheduling, you must inform your coach or our office at least 8 hours prior to the scheduled class. We may consider exceptions for legitimate reasons, such as illness, or conflicts with FISD activities, accompanied by a concise explanation. Requests for future sessions will not be accommodated. We do not offer refunds, credits, or prorated fees for missed classes.
Inclement Weather – In case of adverse weather conditions, we will promptly notify you of class cancellations through email. We will arrange a makeup class for a later date to make up for these instances.
Programs, Clinics, & Special Events – All programs, clinics, and special events must be paid in full at the time of registration. If a clinic has a minimum of only two (2) participants, the session duration will be one (1) hour. Cancellations for clinics must be communicated at least 8 hours before the scheduled time. Cancellations within a shorter window will not qualify for refunds. Weather-related cancellations for special events will be reimbursed as a credit to your account.
Court Reservations: Reserve courts up to seven (7) days before the desired usage date.
Private Lesson Cancellations – Cancel private lessons with your designated Pro at least 24 hours before the scheduled time to avoid being charged the full lesson amount.
Prohibited activities:
Pro Shop Return Policy – Items can be returned only if they remain in the precise condition as when purchased. Racquets that have been strung or unwrapped are not eligible for refunds or exchanges.
Please note: We do not prorate program fees. Full payment is required at the time of registration.
Auto-Enrollment
Children are automatically enrolled in the next session unless we receive a withdrawal email by Tuesday at 6:00 PM before the session starts. Fees are processed on Wednesday before the new session begins and are non-refundable. An email is required for every session you do not wish to attend, as enrollment is automatic otherwise. We do not accept schedule changes or withdrawals over the phone.
Refunds & Credits
Make-up Sessions
Inclement Weather
We will notify you of weather-related cancellations via email (official communication channel).
Programs, Classes & Events
Court Reservations
Private Lessons
Cancel at least 24 hours in advance directly with your coach to avoid being charged the full amount.
Prohibited Activities