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Policies
Registration Process – Enroll in our tennis programs, drills, or classes through our players portal Frisco Community Tennis (clubautomation.com) or via our app Frisco Community Tennis.
Auto-Enrollment: Once you register, you will be automatically enrolled for each session, with fees processed five days before the first day of each session. For any changes, you must email us no later than five days prior to the start of the new session. To opt out, you must email us at least five days before the first day of the session.
Refund Policy – To request a refund for classes, you must submit your request no later than three (3) business days before the program’s first class. Mid-session cancellations will not receive refunds unless the request is accompanied by proper documentation (e.g., doctor’s note). No other refunds are offered.
Medical Refunds – If you need a medical refund, a complete reimbursement can be granted before the course/program begins with a valid doctor’s note. For all medical refund claims, an official doctor’s note is required. If a medical refund request is made during the program, a proportional refund will be considered upon submission of relevant medical documentation.
Make-up Sessions – Makeup classes are available only within the same session. To be eligible for makeup scheduling, you must inform your coach or our office at least 8 hours prior to the scheduled class. We may consider exceptions for legitimate reasons, such as illness, or conflicts with FISD activities, accompanied by a concise explanation. Requests for future sessions will not be accommodated. We do not offer refunds, credits, or prorated fees for missed classes.
Inclement Weather – In case of adverse weather conditions, we will promptly notify you of class cancellations through email. We will arrange a makeup class for a later date to make up for these instances.
Programs, Clinics, & Special Events – All programs, clinics, and special events must be paid in full at the time of registration. If a clinic has a minimum of only two (2) participants, the session duration will be one (1) hour. Cancellations for clinics must be communicated at least 8 hours before the scheduled time. Cancellations within a shorter window will not qualify for refunds. Weather-related cancellations for special events will be reimbursed as a credit to your account.
Court Reservations: Reserve courts up to seven (7) days before the desired usage date.
- Courts must be reserved for a minimum of 1.5 hours.
- Cancel court reservations at least 6 hours before the reserved time to avoid a usage charge. Cancellations can be made through the player portal or app.
Private Lesson Cancellations – Cancel private lessons with your designated Pro at least 24 hours before the scheduled time to avoid being charged the full lesson amount.
Prohibited activities:
- Alcohol consumption is prohibited.
- No Ball Machines or basket feeding in Middle Schools or City Parks.
- Glass containers are prohibited on the courts.
- Trash is to be placed in the provided containers.
- Coaches not employed by Frisco Community Tennis are prohibited from coaching at any facility.
- Pets are not allowed on tennis courts at any time.
- No games other than tennis are to be played on the courts.
- Excessive noise, racquet throwing, and profanity are strictly forbidden.
- Shirts must be worn on courts at all times.
- Persons/spectators not playing tennis are to remain outside the court fence for their own protection and liability reasons.
- No denim allowed on courts. Tennis shoes with non-marking soles are required.
Pro Shop Return Policy – Items can be returned only if they remain in the precise condition as when purchased. Racquets that have been strung or unwrapped are not eligible for refunds or exchanges.
Policies
Registration
Enroll in our tennis programs through the Frisco Community Tennis player portal (friscoct.clubautomation.com) or our app.
Enroll in our tennis programs through the Frisco Community Tennis player portal (friscoct.clubautomation.com) or our app.
Auto-Enrollment
Children are automatically enrolled in the next session unless we receive a withdrawal email by Tuesday at 6:00 PM before the session starts. Fees are processed on Wednesday before the new session begins and are non-refundable. An email is required for every session you do not wish to attend, as enrollment is automatic otherwise. We do not accept schedule changes or withdrawals over the phone.
Refunds & Credits
- Refunds: Requests must be submitted at least 3 business days before the first class. No refunds for mid-session cancellations.
- Medical Credits: A full credit is issued before the program begins with a valid doctor’s note. Prorated credits may be considered if a request is made after the program starts.
Make-up Sessions
- Make-ups must be scheduled within the same session directly with the coaches.
- Make-ups are allowed for illness, FISD activity conflicts, or weather cancellations by FCT.
- Friday make-ups are only for holiday interruptions. Saturday classes canceled due to weather will be rescheduled on Sunday.
- No refunds, credits, or make-ups will be provided for missed classes.
Inclement Weather
We will notify you of weather-related cancellations via email (official communication channel).
Programs, Clinics & Events
- Full payment is required at registration.
- If a clinic has only two (2) participants, it will be 1 hour long.
- Cancellations (Clinics): Notify us at least 8 hours in advance for a credit. No credits/refunds for late cancellations.
- Weather Cancellations (Clinics/Events): Account credit will be issued.
Court Reservations
- Courts can be reserved up to 7 days in advance for a minimum of 1.5 hours.
- Cancellations: Must be made at least 6 hours before to receive a credit.
- No refunds under any circumstances.
Private Lessons
Cancel at least 24 hours in advance directly with your coach to avoid being charged the full amount.
Prohibited Activities
- Alcohol consumption is prohibited.
- No Ball Machines or basket feeding in Middle Schools or City Parks.
- Glass containers are prohibited on the courts.
- Trash is to be placed in the provided containers.
- Coaches not employed by Frisco Community Tennis are prohibited from coaching at any facility.
- Pets are not allowed on tennis courts at any time.
- No games other than tennis are to be played on the courts.
- Excessive noise, racquet throwing, and profanity are strictly forbidden.
- Shirts must be worn on courts at all times.
- Persons/spectators not playing tennis are to remain outside the court fence for their own protection and liability reasons.
- No denim allowed on courts. Tennis shoes with non-marking soles are required.
- Pickleball is not permitted on high school or middle school courts.
Operations Manager
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Job Duties:
- Oversee company operations, managing all coaches, tennis programs, leagues, and tournaments.
- Handle administrative duties and assist the Director with training and other activities.
- Provide tennis training and coaching when necessary.
- Ensure accurate scheduling of lessons, programs, drills/clinics, leagues, and tournaments.
- Supervise daily tennis programs and operations.
- Collaborate with the Director to manage business objectives and marketing strategies to increase revenue.
- Develop and enforce policies and procedures, ensuring staff compliance.
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Qualifications:
- Bachelor’s degree in Business Administration or related field.
- Two years of experience as a Tennis Director or Tennis Coordinator.
- Two years of experience playing tennis at the college and/or professional level.
- Two years of experience providing tennis training/coaching.
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Application Instructions:
Applicants should send their resume and cover letter to:
Frisco Community Tennis
Attn: Tennis Director
7043 Elm St.
Frisco, TX 75034