Auto-Enrollment: Once you register, you will be automatically enrolled for each session, with fees processed five days before the first day of each session. For any changes, you must email us no later than five days prior to the start of the new session. To opt out, you must email us at least five days before the first day of the session.
Refund Policy – To request a refund for classes, you must submit your request no later than three (3) business days before the program’s first class. Mid-session cancellations will not receive refunds unless the request is accompanied by proper documentation (e.g., doctor’s note). No other refunds are offered.
Medical Refunds – If you need a medical refund, a complete reimbursement can be granted before the course/program begins with a valid doctor’s note. For all medical refund claims, an official doctor’s note is required. If a medical refund request is made during the program, a proportional refund will be considered upon submission of relevant medical documentation.
Make-up Sessions – Makeup classes are available only within the same session. To be eligible for makeup scheduling, you must inform your coach or our office at least 8 hours prior to the scheduled class. We may consider exceptions for legitimate reasons, such as illness, or conflicts with FISD activities, accompanied by a concise explanation. Requests for future sessions will not be accommodated. We do not offer refunds, credits, or prorated fees for missed classes.
Inclement Weather – In case of adverse weather conditions, we will promptly notify you of class cancellations through email. We will arrange a makeup class for a later date to make up for these instances.
Programs, Clinics, & Special Events – All programs, clinics, and special events must be paid in full at the time of registration. If a clinic has a minimum of only two (2) participants, the session duration will be one (1) hour. Cancellations for clinics must be communicated at least 8 hours before the scheduled time. Cancellations within a shorter window will not qualify for refunds. Weather-related cancellations for special events will be reimbursed as a credit to your account.
Court Reservations: Reserve courts up to seven (7) days before the desired usage date.
Courts must be reserved for a minimum of 1.5 hours.
Cancel court reservations at least 6 hours before the reserved time to avoid a usage charge. Cancellations can be made through the player portal or app.
Private Lesson Cancellations – Cancel private lessons with your designated Pro at least 24 hours before the scheduled time to avoid being charged the full lesson amount.
Alcohol consumption is prohibited.
No Ball Machines or basket feeding in Middle Schools or City Parks.
Glass containers are prohibited on the courts.
Trash is to be placed in the provided containers.
Coaches not employed by Frisco Community Tennis are prohibited from coaching at any facility.
Pets are not allowed on tennis courts at any time.
No games other than tennis are to be played on the courts.
Excessive noise, racquet throwing, and profanity are strictly forbidden.
Shirts must be worn on courts at all times.
Persons/spectators not playing tennis are to remain outside the court fence for their own protection and liability reasons.
No denim allowed on courts. Tennis shoes with non-marking soles are required.
Pro Shop Return Policy – Items can be returned only if they remain in the precise condition as when purchased. Racquets that have been strung or unwrapped are not eligible for refunds or exchanges.